Gallabox is a capable WhatsApp commerce platform built primarily for the Indian market, billed per agent in US dollars. 3650HQ brings the same WhatsApp Flows and commerce ambitions to African sellers specifically: naira pricing, no per-seat fee, and African-language voice transcription.
| Feature | 3650HQ | Gallabox |
|---|---|---|
| Pricing model | Prepaid credits, no per-seat fee | Per-agent, billed in USD |
| Built for | African sellers (Nigeria-first) | Primarily the Indian market |
| Currency | NGN, GHS, KES, ZAR, USD | USD |
| Voice-note transcription | Yoruba, Hausa, Igbo, Swahili, Zulu, English | Not African-language focused |
| In-chat invoicing & payment | Yes, virtual bank account per invoice | Not built for this |
| Delivery booking | Automatic on payment | Not offered |
If you're operating primarily in India or need Gallabox's specific integrations with Indian payment and CRM tools, it's a strong, purpose-built option there. 3650HQ is the better fit for an African business that wants local currency billing, African-language transcription, and delivery booking tied to a local courier network.
Gallabox is a WhatsApp commerce and chatbot platform with a strong following, and the overlap with 3650HQ is real: shared WhatsApp inbox, template management, chatbot flows, and an explicit focus on selling rather than only supporting. On the conversation layer the two products are more alike than different.
Where they diverge is the market each was designed around. Gallabox grew up serving Indian businesses, and the assumptions baked into a commerce product are market-specific in ways that are easy to miss until you hit one. How a customer pays, who carries the parcel, which currency the bill arrives in and what language the customer speaks are not universal details, they are the product.
Competitor pricing and features change, and this page is a snapshot rather than a live feed. Check their current plans directly before deciding — we would rather you did than take our word for it.
The differences are concentrated in the parts of an order that happen after the chat.
Indian commerce has UPI, which is instant, near-universal and ubiquitous in checkout flows. West African commerce runs on bank transfers to an account number. 3650HQ generates a dedicated virtual bank account per invoice so that transfer identifies the order by itself and the invoice marks itself paid after server-side verification. That is a solution to a specifically Nigerian problem, which is why a product built elsewhere has no reason to have solved it.
3650HQ quotes live rates across Kwik, GIG and Routely and books against the paid invoice. Courier integrations do not travel between continents.
Billing in NGN, GHS, KES, ZAR and USD from a prepaid credit wallet, with no per-seat fee, rather than a subscription in a foreign currency whose local cost moves with the exchange rate.
Voice notes transcribed in English, Yoruba, Hausa, Igbo, Swahili and Zulu. Nigerian Pidgin is not supported yet, which is a real gap worth knowing about.
Gallabox's chatbot and flow-building tooling is more elaborate than anything in 3650HQ. If you want a branching conversational bot that qualifies leads through a decision tree before a human joins, that is a genuine capability gap and this page is not going to pretend otherwise. 3650HQ's WhatsApp Flows are static forms: designed once, sent, and the same for every recipient, with no server-driven branching.
It is also the more established product with a longer track record and a larger integration catalogue. If you are selling in India, or into a market where UPI and local couriers are what matter, Gallabox is the better-fitted tool and the comparison is not close.
You reconnect your WhatsApp Business number through 3650HQ's onboarding and rebuild your message templates, because template approvals sit with your Meta Business account and the tool that submitted them rather than transferring between vendors. Chatbot flows built in Gallabox have no direct equivalent to import into, since 3650HQ's Flows are static forms rather than branching bots.
Yes. Build a form once, send it inside the chat, and collect structured answers back, with responses exportable to CSV.
Yes. 3650HQ is Nigeria-first and expanding across Kenya, Ghana and South Africa, with pricing shown in each country's local currency.
Naira and other African-currency pricing instead of USD, no per-seat fee, transcription in Yoruba, Hausa, Igbo, Swahili and Zulu, and an in-chat path from invoice to payment to delivery.
Not in the same form. 3650HQ has AI-drafted replies, optional per-channel AI auto-reply, and static WhatsApp Flows for collecting structured details. It does not have a branching conversational bot builder, which is a real capability Gallabox has and 3650HQ does not.
Because payment methods are market-specific. Indian commerce leans on UPI; West African commerce runs on bank transfers. 3650HQ generates a virtual bank account per invoice so the transfer identifies the order, which is a solution to a Nigerian problem a product built for India had no reason to solve.
Gallabox. 3650HQ's payment and delivery integrations are African, so the parts that make it distinctive would do nothing for you.